Tuesday 4 August 2015

Raising False Hopes

One thing that is getting more and more common is for automated systems to offer you something, you say yes, and the system says you can't do it after all.
Today's example:
I ring the Chinese Embassy (don't ask).
Bzz bzz bzz bzz "Sorry, the number you dialled is busy. To use ringback, please press 3"
I press 3.
"Ringback is not available for this number bzzzzzzzzzz...."
I particularly like the wording: "The number you dialled" as if it's my fault.
May all involved at BT, from the engineer who was too lazy to add a little loop to check the number could be used with ringback to his (almost certainly his) line manager who was too stupid to see it might be necessary, their director and up the chain of command to Gavin Echlin Patterson himself, be afflicted with violent gastroenteric eruptions in moments of silence at important company meetings.

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